About Down To Earth
Down to earth is a shade port and shade systems manufacturer and installer. We provide the following services:
- Carports, shade ports, shade sails, outdoor blinds, patio covers and louvres
What is personal information?
We define as Personal Information as any information that identifies or relates specifically to you, such as your identification number, your email address, your name or contact details, your company registration number, your phone number, etc.
When do we collect information from you?
We collect information, including personal information, directly from you when you:
Submit information by completing a form on our website or landing pages (e.g. to register with our services or to request a quote from us)
Email us information in order to place an order with our company
Communicate with our employees in order to obtain services from our company (e.g. resolve issues)
Use our phone system (i.e. place or receive a call)
What information do we collect from you, store or otherwise process?
When you use our website we may process your information, such as:
Records of your information on our server logs from your browser or mobile platform, including your location, IP address, cookie information, and the page you requested. This data is treated as non-personal information, except if we are compelled to do otherwise by law or a legal authority.
Your name and contact information, including email address and company details which you may submit to us when you request a quote.
When you apply for one or more of our services (via the website or via email) we may process information necessary to creating your account, such as:
Your name, identification information, address and contact details.
When you use our PBX system:
We record information on our server logs from your browser or mobile platform, including your location, IP address and all actions.
We process a Call Detail Record (CDR) which contains information about the call. Depending on the type of the call (inbound, outbound, between two extensions, etc) the CDR contains different types of information such as the call source and destination, date, time, call duration, etc. The CDRs are used to produce various reports, including billing reports and invoices.
When you call us or we call you:
We may intercept (record calls) and monitor your communications to the extent permissible by law. Our sole intention in doing so is to monitor the quality of the service we give you in order to ensure the quality is maintained, and for disclosure purposes.
We update the information we have on your account profile based on the information you provide, if necessary.
When you apply for employment with us:
Your name, contact details, ID number and whatever other information you submit to us via your CV as part of a job application.
Your background check report.
In all cases, the requested information is necessary for us to provide you with service. We review our collection processes on a regular basis to ensure the information we collect is not excessive.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
We use first party cookies. Those are cookies that are set by our website and can only be read by our website. They are used for the functionality of the website (allowing our Website to recognise that you have visited it before.)
What do we use your information for?
The information we collect from you may be used in one of the following ways (in addition to the ways we have set out above):
Sales and Administration
To enter into a contract with you.
To support our legitimate interests in managing our business (or those of a third party.)
To create your account.
To recommend a solution that optimally addresses your needs.
To recover debts or trace those who owe us money.
Product and Support
To provide you with the product or services you have requested.
To bill you in accordance with your use of our products and services.
To notify you about problem, important changes or developments in the services that you receive.
To respond to your inquiries/complaints .
To process your requests in relation to your information.
To allow you to administer your account.
Operations and Marketing
For internal record keeping.
To evaluate our services with the purpose of improving our services.
To inform you of other products we offer by email or other direct contact, also known as direct marketing (only where you have not withdrawn your permission for us to do so).
To advertise our business by publishing the names of our clients.
For evaluating candidates for positions within the company or evaluating staff and consultants.
We use your information in-line with the reason you submitted it to us and we respect your interests and rights. For instance, CV related information will only be used to process job applications and for no other reason.
How do we protect your information?
We have implemented an Information Security Framework and are putting in place a variety of security measures to maintain the safety of the personal information that is processed by Shadeports Down To Earth. These measures are in line with market standards, and generally acceptable requirements in the industry, and in line with any requirements imposed on us by law or in a code of conduct approved by the Information Regulator.
Third party access to your information
We use third parties to enable our service to you. We implement controls to ensure your information cannot be accessed by our third-party providers without authorisation.
We review the Terms and Conditions and the Service Level Agreements of our third parties to ensure your information cannot be processed in a manner contrary to the requirements of the South African Protection of Personal Information Act, 2013 (PoPIA).
What if you refuse to submit the requested information?
Providing your personal information to Shadeports Down To Earth is voluntary.
However, should you not provide the information we request, or should you withdraw consent for us to have your personal information, we may not be able to provide you with our services.
You may withdraw your consent to our collecting, processing or use of your personal information at any time by addressing a written notice to us.
For how long does Shadeports Down To Earth retain your information?
The information you provide in order to enter into a contract with us is stored into our systems for the period of our relationship. Should our contract come to an end for any reason, we will need to retain the information we require.
For accounting, tax and legal reasons
We keep the following client information for an unlimited amount of time:
Information provided to create your account and set up your products or services.
tax or accounting related information: invoices.
However, we only store and we do not process that information after your services have been terminated; unless we need to use it in dealing with complaints, disputes, legal action or prospective litigation, or taking advice on any of these.
What are your rights?
To protect your privacy Shadeports Down To Earth provides you with the following:
The right to access – You have the right to request details of personal information which we hold about you under the Promotion of Access to Information Act, 2000 (PAIA) as well as under the Protection of Personal Information Act (PoPIA), 4 of 2013.
The right to rectification – You have the right to request that we correct any information about you that you believe is inaccurate or incomplete.
The right to erasure (right to be forgotten) – You have the right to request that our Company erases your personal data, unless the law requires us to keep it. We cannot delete data that is related to our billing system.
The right to restrict processing – If you are not a customer, you may withdraw from our mailing lists at any time by unsubscribing. If you are our customer, we process your personal data in order to provide you with our services. You have the right to request that Our Company restricts the processing of your personal data. In such a case, we will not be able to provide you with our services.
The right to object to processing – If you are not a customer, you may withdraw from our mailing lists at any time by unsubscribing. Shadeports Down To Earth will remove your contact details from our marketing platforms.If you are our customer, we process your personal data in order to provide you with our services. You have the right to object to Our Company’s processing of your personal data. In such a case, we will not be able to provide you with our services.
If you make a request, we will respond to you within a month. If you would like to exercise any of these rights, please contact us.
Further, Shadeports Down To Earth provides you with the following:
Your right to withdraw consent - You may withdraw your consent to our contacting you for direct marketing at any time by unsubscribing from our mailing lists. At any stage, you may withdraw your consent to our processing your data altogether. You will need to give us adequate time to remove you from our systems and note that this may result in us terminating your services.
By using our website, otherwise contacting us or by using our product you confirm that you have read, understood and consent to the terms and conditions set out in this notice.
You may withdraw your consent at any stage. We will need adequate time to remove you from our systems.